The Design, Development, and Validation of a Knowledge-Based Organizational Learning Support System.

Author List: Hine, Michael J.; Goul, Michael;

Journal of Management Information Systems, 1998, Volume 15, Issue 2, Page 119-152.

It is generally agreed that organizational learning involves the processes of developing and exchanging organizational members' underlying opinions, assumptions, and interpretations of the environment. This exploratory research applies innovative information technology (IT) to support and facilitate organizational learning. The organizational learning process is defined, and inhibitors to the process are identified and translated into system requirements for the design and development of the Organizational Learning Support System (OLSS) toolkit. The OLSS toolkit uses a knowledge-based system to elicit initial interpretations of the environment from organizational members and automatically detects where organizational members' interpretations conflict and where they are in consensus. It uses a heuristic approach to order the presentation of the conflicts to the organizational members. A validation in the form of a pilot study is included.

Keywords: knowledge-based decision support systems; organizational decision support systems; organizational learning

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List of Topics

#287	0.243	design systems support development information proposed approach tools using engineering current described developing prototype flexible built architecture environment integrated designing
#257	0.209	group support groups meeting gdss decision systems meetings technology study electronic ems task process communication computer-supported outcomes quality consensus face-to-face
#1	0.184	organizational organizations effectiveness factors managers model associated context characteristics variables paper relationships level attention environmental technological based maturity organization's relationship
#95	0.107	learning mental conceptual new learn situated development working assumptions improve ess existing investigates capture advanced proposes types context building acquisition
#147	0.062	process problem method technique experts using formation identification implicit analysis common proactive input improvements identify traditional stages identifying explicit setting