A Theoretically Grounded Approach to Assist Memory Recall During Information Requirements Determination.

Author List: Moody, Janette W.; Blanton, J. Ellis; Cheney, Paul H.;
Journal of Management Information Systems, 1998, Volume 15, Issue 1, Page 79-98.
The interview has long been a part of the system professional's repertoire of elicitation techniques, used extensively in both requirements analysis and knowledge acquisition. Unfortunately, although interviewing is a widely recommended elicitation technique, the literature offers little in the way of theoretically grounded support or advice on exactly how the interview should be conducted and what format should be used. This paper reports the findings of a study that compared the efficiency and effectiveness of the cognitive interview with the standard information requirements interview in an experiment using reference librarians as interviewees. The cognitive interview was found to be both more effective and more efficient than standard interviewing techniques in eliciting episodic knowledge from reference librarians. Use of the cognitive interview resulted in a richer recall, in terms of both breadth and depth, of details relevant to the task domain.
Keywords: cognitive interview; communication tools; information requirements determination; information systems development tools; interviewing
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#272 0.401 requirements analysts systems elicitation techniques analysis process technique understanding determination analyst acquisition interview development used semantic results knowledge structured effectiveness
#266 0.195 information presentation graphics format systems graphical graphs design recall representation comprehension experimental presentations experiment presented variables formats graphic tabular led
#51 0.091 results study research experiment experiments influence implications conducted laboratory field different indicate impact effectiveness future participants evidence test controlled involving
#127 0.091 systems information research theory implications practice discussed findings field paper practitioners role general important key grounded researchers domain new identified
#154 0.084 memory support organizations information organizational requirements different complex require development provides resources organization paper transactive depth process outside difficult breadth
#86 0.053 methods information systems approach using method requirements used use developed effective develop determining research determine assessment useful series critical existing