Differences Between Novice and Expert Systems Analysts: What Do We Know and What Do We Do?

Author List: Schenk, K. D.; Vitalari, Nicholas P.; Davis, K. Shannon;

Journal of Management Information Systems, 1998, Volume 15, Issue 1, Page 9/1/1950.

Due to increased organizational dependence on information systems technology, the effectiveness of the systems analyst is more crucial today than ever. Despite technological advances that have increased the number and quality of tools available to systems analysts, the individual analyst's problem-solving skills remain key to defining good systems requirements. Understanding how expert analysts approach the requirements analysis task may provide insights for improving the effectiveness of novice analysts. This paper examines differences in the problem-solving approaches of novice and expert systems analysts during an information requirements task. Specific weaknesses that set novice and expert analysts apart are identified, and techniques that may be used to strengthen novice skills are suggested. This research supports the current literature on creativity techniques as a strategy for strengthening system analysis skills.

Keywords: creativity in problem solving; information requirements; information systems development; novice and expert problem-solving; systems analysis; systems analyst education

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List of Topics

#272	0.347	requirements analysts systems elicitation techniques analysis process technique understanding determination analyst acquisition interview development used semantic results knowledge structured effectiveness
#86	0.145	methods information systems approach using method requirements used use developed effective develop determining research determine assessment useful series critical existing
#129	0.130	expert systems knowledge knowledge-based human intelligent experts paper problem acquisition base used expertise intelligence domain inductive rules machine artificial task
#72	0.108	skills professionals skill job analysts managers study results need survey differences jobs different significantly relative required motivation programmers technical factors
#292	0.064	information research literature systems framework review paper theoretical based potential future implications practice discussed current concept propositions findings provided extant