Enabling the Effective Involvement of Multiple Users: Methods and Tools for Collaborative Software Engineering.

Author List: Dean, Douglas L.; Lee, James D.; Pendergast, Mark O.; HICKEY, ANN M.; Nunamaker, Jr., Jay F.;
Journal of Management Information Systems, 1997, Volume 14, Issue 3, Page 179-222.
The paper presents results of ongoing research to support effective user involvement during systems development projects. The Collaborative Software Engineering Methodology is presented as a framework that contains mechanisms to support three layers of user involvement: selected user representatives, user groups, and the broader user community. Productivity and user participation of traditional group meetings have been limited by chauffeured facilitation and by support of single-user tools designed for analysts rather than users. The paper introduces electronic meeting systems (EMS) modeling tools designed to allow users to work in parallel to contribute directly during meetings. These tools are easy to use while containing support features traditionally associated with CASE tools. The methodology includes a sequence of requirements abstractions that users engage directly including activity models, data models, scenarios, system use eases, and prototypes. This methodology is designed to help organizations respond to today's rapidly changing information processing needs.
Keywords: activity modeling;data modeling;electronic meeting systems;enterprise analysis
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#253 0.156 user involvement development users satisfaction systems relationship specific results successful process attitude participative implementation effective application authors suggested user's contingency
#167 0.140 workflow tools set paper management specification command support formal implemented scenarios associated sequence large derived taxonomies called given systematic specifications
#26 0.136 business large organizations using work changing rapidly make today's available designed need increasingly recent manage years activity important allow achieve
#261 0.118 software development maintenance case productivity application tools systems function tool engineering projects effort code developed applications analysis estimation methodology methods
#257 0.105 group support groups meeting gdss decision systems meetings technology study electronic ems task process communication computer-supported outcomes quality consensus face-to-face
#296 0.055 collaboration support collaborative facilitation gss process processes technology group organizations engineering groupware facilitators use work tool address practitioners focused develop
#134 0.053 users end use professionals user organizations applications needs packages findings perform specialists technical computing direct future selection ability help software