A Facilitator's General Model for Managing Socioemotional Issues in Group Support Systems Meeting Environments.

Author List: Kelly, Gigi G.; Bostrom, Robert P.;

Journal of Management Information Systems, 1997, Volume 14, Issue 3, Page 23-44.

This paper addresses the socioemotional dimension in group support systems (GSS) meeting environments from the perspective of the facilitator. A model is presented and discussed. This model represents how facilitators perceive and manage socioemotional issues in a GSS environment. The role of GSS in the model is also explored. The research methodology for gathering and analyzing the data in this paper was based on critical incident technique and semistructured interviews with twenty-six experienced facilitators. The research found that GSS provides a very useful tool for managing socioemotional issues; however, GSS also creates new issues. The implications of this research study's findings for facilitators and future research issues are posited.

Keywords: group support systems;socioemotional aspects of meetings

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List of Topics

#108	0.219	model research data results study using theoretical influence findings theory support implications test collected tested based empirical empirically context paper
#150	0.215	issues management systems information key managers executives senior corporate important importance survey critical corporations multinational managing interviews study results concerns
#233	0.151	group gss support groups systems brainstorming research process electronic members results paper effects individual ebs using used anonymity ideas discussion
#127	0.148	systems information research theory implications practice discussed findings field paper practitioners role general important key grounded researchers domain new identified
#296	0.143	collaboration support collaborative facilitation gss process processes technology group organizations engineering groupware facilitators use work tool address practitioners focused develop