Destination Information Systems: Design Issues and Directions.

Author List: Chen, Hong-Mei; Sheldon, Pauline J.;

Journal of Management Information Systems, 1997, Volume 14, Issue 2, Page 151-176.

A destination information system (DIS) is defined as an interorganizational system (lOS) that provides travelers and travel counselors with easy access to comprehensive, timely and accurate information on a destination's faculties, and the option of making reservations. Its development requires extensive cooperation by competing tourism product suppliers and destination promoters in both the public and private sectors. This paper identifies challenges encountered in the design of a DIS such as: (1) comprehensive information content from multiple data sources, (2) multimedia data management, (3) interfacing with global electronic markets, and (4) resolving problems arising from different data formats and standards. Technical design options are examined to address these design challenges. A proposed system conditions architecture, called VIDIS, integrating viable design options is then presented. The VIDIS architecture exploits current technological advances in heterogeneous distributed databases, intelligent multimedia communication, and global electronic commerce. Implementation strategies of a DES that adapt to organizational changes and rapid technological advances arc suggested. Finally, design tasks and related organizational issues are discussed.

Keywords: cooperative interorganizational systems;destination information systems;heterogeneous distributed databases;IS design issues;metadatabase;multimedia information management;strategic information systems;tourism;travel industry;virtual integration

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List of Topics

#3	0.120	problems issues major involved legal future technological impact dealing efforts current lack challenges subsystem related highly present addressing likely recommendations
#240	0.118	systems information management development presented function article discussed model personnel general organization described presents finally computer-based role examined functional components
#84	0.104	electronic markets commerce market new efficiency suppliers internet changes marketplace analysis suggests b2b marketplaces industry examine easy product making physical
#287	0.100	design systems support development information proposed approach tools using engineering current described developing prototype flexible built architecture environment integrated designing
#6	0.075	data used develop multiple approaches collection based research classes aspect single literature profiles means crowd collected trend accuracy databases accurate
#206	0.069	multimedia voice presentation impression text biased bias image cue formats equivocality understanding present effective objects condition provide presentations images desire
#267	0.052	options real investment option investments model valuation technology value analysis uncertainty portfolio models using context intuitive managerial regret uncertain case