Business Process Change and Organizational Performance: Exploring an Antecedent Model.

Author List: Guha, Subo; Grover, Varun; Kettinger, William J.; Teng, James T. C.;
Journal of Management Information Systems, 1997, Volume 14, Issue 1, Page 119-154.
Many organizations have undertaken major business process change (BPC) initiatives over the past ten years. Earlier thinking on this topic indicated a significant role for information technology in these initiatives, while more recently the importance of change management has been emphasized. This paper examines a model that proposes various antecedents to successful BPC. Three case studies with varying degrees of BPC project success are described in the context of this model, with the specific goal of determining facilitators and inhibitors to the success of these change efforts. The results indicate that the successful project tended to have facilitators in all dimensions of the framework, including the change environment, process management, and change management. The least successful project exhibited inhibitors primarily in the area of cultural readiness and change management.
Keywords: business process change;case study;facilitators and inhibitors;successful process change
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List of Topics

#185 0.308 change organizational implementation case study changes management organizations technology organization analysis successful success equilibrium radical efforts initiatives managing resistance individuals
#192 0.122 small business businesses firms external firm's growth size level expertise used high major environment lack resources companies internally factors internal
#293 0.099 values culture relationship paper proposes mixed responsiveness revealed specific considers deployment results fragmentation simultaneously challenges explain attribute building indicated obtain
#135 0.092 project projects development management isd results process team developed managers teams software stakeholders successful complex develop contingencies problems greater planning
#108 0.078 model research data results study using theoretical influence findings theory support implications test collected tested based empirical empirically context paper
#69 0.065 process business reengineering processes bpr redesign paper research suggests provide past improvements manage enable organizations regarding focal cycle creating issues
#286 0.063 success model failure information impact variables failures delone suggested dimensions mclean reasons variable finally categories years recommendations benefits studies identify
#93 0.061 performance results study impact research influence effects data higher efficiency effect significantly findings impacts empirical significant suggest outcomes better positive