Lessons from a Dozen Years of Group Support Systems Research: A Discussion of Lab and Field Findings.

Author List: Nunamaker, Jr., Jay F.; Briggs, Roberto O.; Mittleman, Daniel D.; Vogel, Douglas R.; Balthazard, Pierre A.;
Journal of Management Information Systems, 1996, Volume 13, Issue 3, Page 163-207.
During the past dozen years, researchers at the University of Arizona have built six generations of group support systems software, conducted over 150 research studies, and facilitated over 4,000 projects. This article reports on lessons learned through that experience. It begins by presenting a theoretical foundation for the Groupware Grid, a tool for designing and evaluating GSS. It then reports lessons from nine key domains: (1) GSS in organizations; (2) cross-cultural and multicultural issues; (3) designing GSS software; (4) collaborative writing; (5) electronic polling; (6) GSS facilities and room design; (7) leadership and facilitation; (8) GSS in the classroom; and (9) business process reengineering.
Keywords: group decision processes; group support systems; organizational role of information technology.
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#296 0.203 collaboration support collaborative facilitation gss process processes technology group organizations engineering groupware facilitators use work tool address practitioners focused develop
#222 0.117 research researchers framework future information systems important present agenda identify areas provide understanding contributions using literature studies paper potential review
#257 0.103 group support groups meeting gdss decision systems meetings technology study electronic ems task process communication computer-supported outcomes quality consensus face-to-face
#287 0.097 design systems support development information proposed approach tools using engineering current described developing prototype flexible built architecture environment integrated designing
#119 0.085 implementation systems article describes management successful approach lessons design learned technical staff used effort developed organization experiences large managing discusses
#9 0.074 using subjects results study experiment did conducted task time used experienced use preference experimental presented decision-making empirical significantly effects better
#69 0.060 process business reengineering processes bpr redesign paper research suggests provide past improvements manage enable organizations regarding focal cycle creating issues
#12 0.053 students education student course teaching schools curriculum faculty future experience educational university undergraduate mba business technologies graduate courses programs subjects