Lotus Notes and Collaboration: Plus a change...

Author List: Vandenbosch, Betty; Ginzberg, Michael J.;
Journal of Management Information Systems, 1996, Volume 13, Issue 3, Page 65-81.
Work in organizations is becoming increasingly focused on collaborative work in groups. Groupware is widely touted as the information technology that can support this new mode of work by fostering collaboration. In a study of Lotus Notes, a popular groupware product, implemented throughout the professional staff of a large American insurance company, we found the impact of groupware to be somewhat different from certain common expectations. While almost everyone was quite pleased with the Notes, implementation and its perceived impact, there was no evidence of a change in the degree of collaboration among organization members. Two key themes are explored as possible explanations for this result: fit of the technology to the organization, and limited training in how best to use this new technology.
Keywords: collaboration technology; groupware; information systems implementation.
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#296 0.299 collaboration support collaborative facilitation gss process processes technology group organizations engineering groupware facilitators use work tool address practitioners focused develop
#35 0.149 technology organizational information organizations organization new work perspective innovation processes used technological understanding technologies transformation consequences perspectives use administrative economic
#182 0.106 percent sales average economic growth increasing total using number million percentage evidence analyze approximately does business flow annual book daily
#38 0.088 editorial article systems journal information issue introduction research presents editors quarterly author mis isr editor new associate board senior review
#223 0.052 insurance companies growth portfolios intensity company life portfolio industry newly vulnerable terms composition operating implemented factors asset focus disaggregation choices