Organizational Learning during Advanced System Development: Opportunities and Obstacles.

Author List: Stein, Eric W.; Vandenbosch, Betty;
Journal of Management Information Systems, 1996, Volume 13, Issue 2, Page 115-136.
Higher-order organizational learning occurs when a company adopts new principles, assumptions, and paradigms, which often turn into competitive advantage. Systems development and implementation offer an opportunity for higher-order organizational learning that is rarely exploited. Advanced information systems, in particular expert systems (ES) and executive information systems (EIS), provide ample opportunities for higher-order organizational learning if the development process is structured in certain ways. This work includes an analysis of three organizations in terms of project outcomes, organizational learning outcomes, and organizational performance. On the basis of these assessments, five critical success factors are identified that may contribute to organizational learning during advanced system development. The relationships between these factors and organizational outcomes are summarized in a preliminary model that can form the basis for future research. The work closes with some recommendations for ways information systems managers can encourage higher-order organizational learning during advanced system development.
Keywords: advanced information systems;executive support systems;expert systems;information systems development;organizational learning;sociotechnical design
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List of Topics

#95 0.220 learning mental conceptual new learn situated development working assumptions improve ess existing investigates capture advanced proposes types context building acquisition
#1 0.196 organizational organizations effectiveness factors managers model associated context characteristics variables paper relationships level attention environmental technological based maturity organization's relationship
#294 0.162 development systems methodology methodologies information framework approach approaches paper analysis use presented applied assumptions based proposed described examines basis proposes
#36 0.089 competitive advantage strategic systems information sustainable sustainability dynamic opportunities capabilities environments environmental turbulence turbulent dynamics key quest create sustained ability
#27 0.072 secondary use primary data outcomes objective ways analysis range addresses development purpose budget past outcome wide direct generating occurs desired
#146 0.052 work people workers environment monitoring performance organizations needs physical useful number personal balance perceptions create computer-based technological technologies investigation achievement