Identifying Sources of Reengineering Failures: A Study of the Behavioral Factors Contributing to Reengineering Risks.

Author List: Clemons, Eric K.; Row, Michael C.; Thatcher, Matt E.;
Journal of Management Information Systems, 1995, Volume 12, Issue 2, Page 9/1/1936.
Recent experience suggests that many reengineering efforts fail, and that they fail for reasons unrelated to the technical ability of organizations to implement information systems. Our research suggests that the two principal reasons for failure are functionality risk and political risk: respectively, the organization's inability to understand its uncertain future strategic needs, and its inability to make painful and difficult changes in response to these future strategic needs. Recent research in the organizational change literature suggests that these risks are the result of conflict among the organization's current strategy, its espoused degree of change, the actually accepted and generally smaller degree of change, and the generally larger degree of change that would be in some sense optimal. Moreover, the conflicts among these may be unperceived or undiscussable within the organization, exacerbating the risks. We summarize in a few testable hypotheses our experience with managing the risks of reengineering, and use a small set of representative case studies to examine these hypotheses informally.
Keywords: business reengineering; implementation of information systems; risk of information systems.
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#159 0.196 systems information objectives organization organizational development variety needs need efforts technical organizations developing suggest given effective designing lack help recent
#193 0.196 time use size second appears form larger benefits combined studies reasons selected underlying appear various significantly result include make attention
#185 0.193 change organizational implementation case study changes management organizations technology organization analysis successful success equilibrium radical efforts initiatives managing resistance individuals
#264 0.119 risk risks management associated managing financial appropriate losses expected future literature reduce loss approach alternative mitigate failures failure cause mitigation
#292 0.108 information research literature systems framework review paper theoretical based potential future implications practice discussed current concept propositions findings provided extant
#69 0.072 process business reengineering processes bpr redesign paper research suggests provide past improvements manage enable organizations regarding focal cycle creating issues