An Empirical Study of the Relationships among End-User Information Systems Acceptance, Training, and Effectiveness.

Author List: Lee, Sang M.; Kim, Yeong R.; Lee, Jaejung;

Journal of Management Information Systems, 1995, Volume 12, Issue 2, Page 189-202.

With the advent of powerful microcomputers and software, end-user computing has become an important competitive weapon for organizations. However, little is known about what factors should be considered in designing end-user training programs. This empirical study investigates the factors that are essential for successful end-user training. The study results indicate both the importance of end-user information system (IS) acceptance and the strong relationships among end-user IS acceptance, end-user IS satisfaction, and end-user job satisfaction.

Keywords: end-user computing; end-user training; user satisfaction

Algorithm:

List of Topics

#248	0.256	computing end-user center support euc centers management provided users user services organizations end satisfaction applications article ibm step field policies
#276	0.247	satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses important success various indicate tested
#198	0.225	factors success information critical management implementation study factor successful systems support quality variables related results key model csf importance determinants
#14	0.127	training learning outcomes effectiveness cognitive technology-mediated end-user methods environments longitudinal skills performance using effective method e-learning web-based basic ability learn
#99	0.061	perceived usefulness acceptance use technology ease model usage tam study beliefs intention user intentions users behavioral perceptions determinants constructs studies