Managing Information about Processes.

Author List: Davenport, Thomas H.; Beers, Michael C.;
Journal of Management Information Systems, 1995, Volume 12, Issue 1, Page 57-80.
This study addresses the issue of how leading firms manage information about their business processes. The researchers interviewed twenty firms, many of which were Baldrige quality award winners, and conducted a detailed case study of one firm particularly advanced in process management. The paper suggests that a key aspect of success in process improvement is effective management of information about process performance, even independent of information technology. The concept of double-loop learning is applied to process information. A process model of how to manage process information is advanced, with many examples from interviews of leading practices. Challenges in moving toward increased use of process information are also described.
Keywords: business change;business process reengineering;double-loop learning;leading process practices;managing process information;process information;process management information;process measures
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#69 0.269 process business reengineering processes bpr redesign paper research suggests provide past improvements manage enable organizations regarding focal cycle creating issues
#32 0.134 research studies issues researchers scientific methodological article conducting conduct advanced rigor researcher methodology practitioner issue relevance findings validation papers published
#82 0.121 case study studies paper use research analysis interpretive identify qualitative approach understanding critical development managerial elements exploring points positivist presents
#252 0.118 management practices technology information organizations organizational steering role fashion effective survey companies firms set planning focus committees executives managing committee
#271 0.086 technology investments investment information firm firms profitability value performance impact data higher evidence diversification industry payoff return findings decisions greater
#240 0.056 systems information management development presented function article discussed model personnel general organization described presents finally computer-based role examined functional components