Measuring e-Commerce in Net-Enabled Organizations: An Introduction to the Special Issue.

Author List: Straub, Detmar W.; Hoffman, Donna L.; Weber, Bruce W.; Steinfield, Charles;
Information Systems Research, 2002, Volume 13, Issue 2, Page 115-124.
Clear and precise metrics are essential for evaluating phenomena such as e-commerce ('Net'-enablement) and the organizational use of networks and the Internet for commercial activities. Researchers require them for theory building and testing; practitioners require them for improving organizational processes. But for IS professionals to engage in serious creation of metrics, it is critical to recognize: (1) that the phenomenon of net-enablement is an enduring change, probably led in the future by 'brick-cum-click' firms, (2) that some new and old measures need to be differentially applied, and (3) that the papers in this special issue are not the end of metrics creation, but just the beginning.
Keywords: Measurement; Metrics
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#227 0.192 commitment need practitioners studies potential role consider difficult models result importance influence researchers established conduct investigated establishing appear clearly determining
#114 0.182 performance firm measures metrics value relationship firms results objective relationships firm's organizational traffic measure market study improve accounting measuring aggregate
#219 0.115 response responses different survey questions results research activities respond benefits certain leads two-stage interactions study address respondents question directly categories
#134 0.114 users end use professionals user organizations applications needs packages findings perform specialists technical computing direct future selection ability help software
#110 0.099 theory theories theoretical paper new understanding work practical explain empirical contribution phenomenon literature second implications different building based insights need
#105 0.090 information issue special systems article introduction editorial including discusses published section articles reports various presented technology management topics introduction.the introduction.an
#212 0.086 business digital strategy value transformation economy technologies paper creation digitization strategies environment focus net-enabled services processes insights challenges key response
#185 0.054 change organizational implementation case study changes management organizations technology organization analysis successful success equilibrium radical efforts initiatives managing resistance individuals