Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis.

Author List: Rai, Arun; Lang, Sandra S.; Welker, Robert B.;
Information Systems Research, 2002, Volume 13, Issue 1, Page 50-69.
The purpose of the present study is to empirically and theoretically assess DeLone and McLean's (1992) and Seddon's (1997) models of information systems (IS) success in a quasi-voluntary IS use context. Structural modeling techniques were applied to data collected by questionnaire from 274 system users of an integrated student information system at a midwestern university. The Seddon structural model and the DeLone and McLean structural model each contained five variables (system quality, information quality, perceived usefulness, user satisfaction, and IS use). Both models exhibit reasonable fit with the collected data. The empirical findings are assessed in the broader theoretical context of the IS success literature, including the Technology Acceptance Model and the Theory of Planned Behavior. Our results support DeLone and McLean's focus on integrated IS success models and their observation that IS success models need to be carefully specified in a given context. The Seddon model conceptually elaborates and clarifies aspects of the DeLone and McLean model, thereby effectively integrating core theoretical relationships espoused in the IS success literature. Our study also supports Seddon's three construct categories (system and information quality, general perceptual measures about net benefits about IS use, and IS behavior), as defining IS success and its impact on nature of IS use.
Keywords: Information Quality; Information Systems Success; Information Systems Use; Information Systems Usefulness; System Quality; User Satisfaction
Algorithm:

List of Topics

#286 0.202 success model failure information impact variables failures delone suggested dimensions mclean reasons variable finally categories years recommendations benefits studies identify
#108 0.176 model research data results study using theoretical influence findings theory support implications test collected tested based empirical empirically context paper
#99 0.111 perceived usefulness acceptance use technology ease model usage tam study beliefs intention user intentions users behavioral perceptions determinants constructs studies
#11 0.096 structural pls measurement modeling equation research formative squares partial using indicators constructs construct statistical models researchers latent analysis results sem
#159 0.091 systems information objectives organization organizational development variety needs need efforts technical organizations developing suggest given effective designing lack help recent
#17 0.089 empirical model relationships causal framework theoretical construct results models terms paper relationship based argue proposed literature issues assumptions provide suggest
#115 0.051 quality different servqual service high-quality difference used quantity importance use measure framework impact assurance better include means van dimensions assessing