Perceptions of Conflict and Success in Information Systems Development Projects.

Author List: Robey, Daniel; Smith, Larry A.; Vijayasarathy, Leo R.;
Journal of Management Information Systems, 1993, Volume 10, Issue 1, Page 123-139.
Previous research on the development of information systems has focused on the conflicts among participants and the consequences of satisfactory resolution of those conflicts. In this paper, we test a model of conflict during system development [40,41]. As specified, the model proposed relationships among participation, influence, conflict, and conflict resolution. We extend the model to include project success as an outcome variable. A sample of 84 participants in 17 system development projects in 3 organizations was surveyed. Results support the portions of the model reported earlier [41], show a strong positive relationship between conflict resolution and project success, and show a modest positive relationship between participation and project success.
Keywords: conflict resolution; information system development; project success; social conflict
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#66 0.245 conflict management resolution conflicts resolve interpersonal consensus robey strategies interdependence optimistic occur degree diversity resolving agreement 1993 1982 distributed issues
#135 0.189 project projects development management isd results process team developed managers teams software stakeholders successful complex develop contingencies problems greater planning
#286 0.152 success model failure information impact variables failures delone suggested dimensions mclean reasons variable finally categories years recommendations benefits studies identify
#275 0.076 perceptions attitudes research study impacts importance perceived theory results perceptual perceive perception impact relationships basis significant positive reported common individuals
#25 0.066 relationships relationship relational information interfirm level exchange relations perspective model paper interpersonal expertise theory study effects literature role social identify
#108 0.059 model research data results study using theoretical influence findings theory support implications test collected tested based empirical empirically context paper