A Business Case Framework for Group Support Technology.

Author List: Post, Brad Quinn;
Journal of Management Information Systems, 1992, Volume 9, Issue 3, Page 7/26/2017.
As groupwork gains recognition, emerging group support technologies raise questions about the merits of these systems relative to group performance and return on investment. Business case variables of efficiency, quality, effectiveness, customer satisfaction and decision making are useful in measuring the potential contribution that group support technologies offer. This paper presents findings from a recent field study that used business case concepts as its design approach. The paper explores the infrastructure development requirements for building a business case study. Such a framework is useful to business decision makers and researchers interested in the deployment of these technologies in complex business environments.
Keywords: business case evaluation; business teams; group decision support systems; group support technology; groupwork.
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List of Topics

#257 0.214 group support groups meeting gdss decision systems meetings technology study electronic ems task process communication computer-supported outcomes quality consensus face-to-face
#82 0.159 case study studies paper use research analysis interpretive identify qualitative approach understanding critical development managerial elements exploring points positivist presents
#179 0.138 technologies technology new findings efficiency deployed common implications engineers conversion change transformational opportunity deployment make making improve powerful choosing enhance
#68 0.080 business units study unit executives functional managers technology linkage need areas information long-term operations plans mission large understand knowledge current
#157 0.079 evaluation effectiveness assessment evaluating paper objectives terms process assessing criteria evaluations methodology provides impact literature potential important evaluated identifying multiple
#57 0.054 decision support systems making design models group makers integrated article delivery representation portfolio include selection effective claims decisions rationale various