Information Centers as Organizational Innovation: Exploring the Correlates of Implementation Success.

Author List: Fuller, Mary K.; Swanson, B. Burton;

Journal of Management Information Systems, 1992, Volume 9, Issue 1, Page 47-67.

The information center (IC) provides an example of an organizational innovation based in the use of new information technology. While widely adopted, it has met with varying success among its implementors. This paper reports results from an exploratory study of IC adoption and implementation among twenty-seven information systems (IS) organizations. It identifies certain correlates of success--the size of the host organization at the locations served by the IS unit together with the total number of IC services provided--that have been previously overlooked. These findings have implications for research beyond the case of information centers. Specifically, they suggest that any implementation research founded on the "critical success factor" approach, where managers are asked to judge those factors important to the success of their innovations, will be inadequate unless organizational context is also considered by the researcher in explaining this success. Research to date has not always met this criterion; future research must do so.

Keywords: critical success factors; end-user computing; implementation; information centers; organizational context of information technology; organizational innovation; organizational size and scope.

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List of Topics

#198	0.303	factors success information critical management implementation study factor successful systems support quality variables related results key model csf importance determinants
#35	0.127	technology organizational information organizations organization new work perspective innovation processes used technological understanding technologies transformation consequences perspectives use administrative economic
#248	0.099	computing end-user center support euc centers management provided users user services organizations end satisfaction applications article ibm step field policies
#1	0.077	organizational organizations effectiveness factors managers model associated context characteristics variables paper relationships level attention environmental technological based maturity organization's relationship
#82	0.076	case study studies paper use research analysis interpretive identify qualitative approach understanding critical development managerial elements exploring points positivist presents
#220	0.052	research study different context findings types prior results focused studies empirical examine work previous little knowledge sources implications specifically provide
#127	0.051	systems information research theory implications practice discussed findings field paper practitioners role general important key grounded researchers domain new identified