Using Computing in Quality Team Meetings: Initial Observations from the IRS--Minnesota Project.

Author List: Descanctis, Gerardine; Poole, Marshall Scott; Lewis, Howard; Desharnais, George;
Journal of Management Information Systems, 1991, Volume 8, Issue 3, Page 7/26/2017.
Quality improvement programs are regarded by many businesses as mechanisms for improving organizational competitiveness in the face of tightening budgets and more global market structures. Recently developed computer-supported group problem-solving tools, or Group Decision Support Systems (GDSSs), offer the potential to reduce the effort involved in applying quality improvement methods by providing automated means to enter, record, and operate on ideas generated by team members during face-to-face meetings. To explore how GDSSs might be used by quality teams, the Internal Revenue Service and the University of Minnesota conducted a multiyear study of GDSS use in small-group meetings. This paper presents some initial findings on the extent and types of uses of the technology made by teams based on the first seven months of our study. This preliminary analysis is presented within the framework of adaptive structuration theory and considers the relationship among inputs, processes, and outputs of group interaction as a GDSS is used.
Keywords: Group Decision Support; quality teams
Algorithm:

List of Topics

#257 0.274 group support groups meeting gdss decision systems meetings technology study electronic ems task process communication computer-supported outcomes quality consensus face-to-face
#18 0.116 adaptive theory structuration appropriation structures technology use theoretical ast capture believe consensus technologies offices context based initial advanced exploring findings
#191 0.087 model models process analysis paper management support used environment decision provides based develop use using help literature mathematical presented formulation
#121 0.079 human awareness conditions point access humans images accountability situational violations result reduce moderation gain people features presence increase uses means
#87 0.071 team teams virtual members communication distributed performance global role task cognition develop technology involved time individual's affects project geographically individuals
#115 0.068 quality different servqual service high-quality difference used quantity importance use measure framework impact assurance better include means van dimensions assessing