A Model for Evaluating Information Center Success.

Author List: Magal, Simha R.;

Journal of Management Information Systems, 1991, Volume 8, Issue 1, Page 91-106.

With the growing amount of resources consumed by end-user computing (EUC), its support organization, the information center (IC), is under increasing pressure to justify its existence. This study proposes an instrument and a model for evaluating IC success, based on the user satisfaction construct. Three dimensions of satisfaction are identified: Quality of IC Services, Quality of User-developed Applications (UDA), and User Self-sufficiency. Five hypotheses concerning the relationship among these dimensions and IC success are proposed. The instrument and the model are empirically tested. There is strong evidence of the validity of the instrument. Results indicate that the three dimensions are good predictors of IC success. All of the hypotheses were supported to varying degrees.

Keywords: End-User Computing; EVALUATION; Information Center; User Satisfaction

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List of Topics

#276	0.322	satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses important success various indicate tested
#248	0.233	computing end-user center support euc centers management provided users user services organizations end satisfaction applications article ibm step field policies
#263	0.136	instrument measurement factor analysis measuring measures dimensions validity based instruments construct measure conceptualization sample reliability development develop responses assess use
#108	0.061	model research data results study using theoretical influence findings theory support implications test collected tested based empirical empirically context paper
#17	0.058	empirical model relationships causal framework theoretical construct results models terms paper relationship based argue proposed literature issues assumptions provide suggest