Testing a Causal Model of End-User Application Effectiveness.

Author List: Amoroso, Donald L.; Cheney, Paul H.;
Journal of Management Information Systems, 1991, Volume 8, Issue 1, Page 63-89.
The purpose of this exploratory research was empirically to examine several logical relationships between key variables in order to create a causal model of end-user application effectiveness. To test the hypotheses, a survey-based field study was conducted in forty large organizations with a total of 506 usable responses. The data were analyzed using the Partial Least Squares (PLS) multivariate path analysis statistical technique. The preliminary empirical evidence provides general support for most of the key relationships contained in the model. Both the model based on the original sample and the validation of that model, based on the holdback sample, had good overall fits to the data. Of the important contributions, the end-users' motivation to develop new applications was found to be the most significant, showing the strongest positive path coefficient with application utilization. Perceived organizational support of EUC was found to be indirectly related to improved end-user information satisfaction and application utilization. Given a limited set of organizational resources, we suggest that managers invest time and money in improving organizational support of EUC where the immediate payoff may not be readily evident.
Keywords: Application Development; Application utilization; End-User Computing; Information system effectiveness; User Satisfaction
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#108 0.298 model research data results study using theoretical influence findings theory support implications test collected tested based empirical empirically context paper
#248 0.156 computing end-user center support euc centers management provided users user services organizations end satisfaction applications article ibm step field policies
#44 0.111 approach analysis application approaches new used paper methodology simulation traditional techniques systems process based using proposed method present provides various
#1 0.086 organizational organizations effectiveness factors managers model associated context characteristics variables paper relationships level attention environmental technological based maturity organization's relationship
#263 0.086 instrument measurement factor analysis measuring measures dimensions validity based instruments construct measure conceptualization sample reliability development develop responses assess use
#11 0.065 structural pls measurement modeling equation research formative squares partial using indicators constructs construct statistical models researchers latent analysis results sem
#276 0.064 satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses important success various indicate tested