The Effect of Training Techniques and Personal Characteristics on Training End Users of Information Systems.

Author List: Davis, Donald L.; Davis, Donna F.;

Journal of Management Information Systems, 1990, Volume 7, Issue 2, Page 93-110.

End-user training is considered to be one of the top ten issues for management information systems management in the 1980s. Central to addressing end-user training is the appropriate training method for use to secure the most efficient and effective results. This study explored, by experimental means, the two extremes of training techniques: the lecture method with a trainer, and the self-study method. Also, the study examined the effect of end-user personal characteristics on end-user learning performance in the training environments. The results of the study provided some guidelines for organizations pursuing end-user training, and suggestions for additional study.

Keywords: end-user characteristics; end-user computing; end-user training; human information processing

Algorithm:

List of Topics

#14	0.323	training learning outcomes effectiveness cognitive technology-mediated end-user methods environments longitudinal skills performance using effective method e-learning web-based basic ability learn
#51	0.152	results study research experiment experiments influence implications conducted laboratory field different indicate impact effectiveness future participants evidence test controlled involving
#248	0.140	computing end-user center support euc centers management provided users user services organizations end satisfaction applications article ibm step field policies
#4	0.118	characteristics experience systems study prior effective complexity deal reveals influenced companies type analyze having basis conducted determine complex comparative drive