Knowledge Acquisition Using Structured Interviewing: An Empirical Investigation.

Author List: Agarwal, Ritu; Tanniru, Mohan R.;
Journal of Management Information Systems, 1990, Volume 7, Issue 1, Page 123-140.
The knowledge acquisition problem endures as a bottleneck in the construction of expert system knowledge bases. Despite the recent proliferation of techniques and the availability of more sophisticated methods for this task, the interview technique continues to be widely used, especially in business domains. This paper reports the results of an experiment conducted to compare the unstructured knowledge acquisition interview with a specific type of structured knowledge acquisition interview. Structure for the interview was provided by a domain model of the business decision-making activity that attempted to capture the subjective and qualitative aspects of decision making. Senior managers from industry served as the subjects in the experiment. The interview technique was evaluated along efficiency and effectiveness dimensions. Results indicate improved performance with the structured interviewing method.
Keywords: Expert systems; knowledge acquisition; structured inter- viewing.
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#272 0.341 requirements analysts systems elicitation techniques analysis process technique understanding determination analyst acquisition interview development used semantic results knowledge structured effectiveness
#129 0.272 expert systems knowledge knowledge-based human intelligent experts paper problem acquisition base used expertise intelligence domain inductive rules machine artificial task
#9 0.142 using subjects results study experiment did conducted task time used experienced use preference experimental presented decision-making empirical significantly effects better
#68 0.084 business units study unit executives functional managers technology linkage need areas information long-term operations plans mission large understand knowledge current
#289 0.074 qualitative methods quantitative approaches approach selection analysis criteria used mixed methodological aspects recent selecting combining known conclusions included article appropriateness