Research Commentary: Introducing a Third Dimension in Information Systems Design--The Case for Incentive Alignment.

Author List: Ba, Sulin; Stallaert, Jan; Whinston, Andrew B.;
Information Systems Research, 2001, Volume 12, Issue 3, Page 225.
Prior research has generated considerable knowledge on information systems design from software engineering and user-acceptance perspectives. As organizational processes are increasingly embedded within information systems, one of the key considerations of many business processes--organizational incentives--should become an important dimension of any information systems design and evaluation, which we categorize as the third dimension: incentive alignment.Incentive issues have become important in many IS areas,including distributed decision support systems (DSS), knowledge management, and e-business supply chain coordination. In this paper we outline why incentives are important in each of these areas and specify requirements for designing incentive-aligned information systems. We identify and define important unresolved problems along the incentive-alignment dimension of information systems and present a research agenda to address them.
Keywords: Distributed Decision Support Systems; Incentive Alignment; Information Systems Design; Knowledge Management; Supply Chain Coordination
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List of Topics

#77 0.218 information systems paper use design case important used context provide presented authors concepts order number various underlying implementation framework nature
#222 0.179 research researchers framework future information systems important present agenda identify areas provide understanding contributions using literature studies paper potential review
#53 0.090 knowledge application management domain processes kms systems study different use domains role comprehension effective types draw scope furthermore level levels
#113 0.079 support decision dss systems guidance process making environments decisional users features capabilities provide decision-making user paper findings systems.decision components computer-based
#52 0.075 supply chain information suppliers supplier partners relationships integration use chains technology interorganizational sharing systems procurement buyer interfirm coordination enterprises flexibility
#70 0.070 contract contracts incentives incentive outsourcing hazard moral contracting agency contractual asymmetry incomplete set cost client parties examine effort structures double
#224 0.064 complexity task environments e-business environment factors technology characteristics literature affect influence role important relationship model organizational contingent actual map dimension
#229 0.059 alignment strategic business strategy performance technology value organizational orientation relationship information misalignment matched goals perspective fit firms executives argue need
#207 0.056 design artifacts alternative method artifact generation approaches alternatives tool science generate set promising requirements evaluation problem designed incentives components addressing