EXPLAINING EMPLOYEE JOB PERFORMANCE: THE ROLE OF ONLINE AND OFFLINE WORKPLACE COMMUNICATION NETWORKS.

Author List: Zhang, Xiaojun; Venkatesh, Viswanath;
MIS Quarterly, 2013, Volume 37, Issue 3, Page 695-A3.
By distinguishing between employees' online and offline workplace communication networks, this paper incorporates technology into social network theory to understand employees' job performance. Specifically, we conceptualize network ties as direct and indirect ties in both online and offline workplace communication networks, thus resulting in four distinct types of ties. We theorize that employees' ties in online and offline workplace communication networks are complementary resources that interact to influence their job performance. We found support for our model in a field study among 104 employees in a large telecommunication company. The paper concludes with theoretical and practical implications.
Keywords: complementarity; job performance; offline networks; social networks
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List of Topics

#298 0.247 job employees satisfaction work role turnover employee organizations organizational information ambiguity characteristics personnel stress professionals conflict organization intention variables systems
#249 0.186 network networks social analysis ties structure p2p exchange externalities individual impact peer-to-peer structural growth centrality participants sharing economic ownership embeddedness
#108 0.182 model research data results study using theoretical influence findings theory support implications test collected tested based empirical empirically context paper
#93 0.160 performance results study impact research influence effects data higher efficiency effect significantly findings impacts empirical significant suggest outcomes better positive
#247 0.141 online evidence offline presence empirical large assurance likely effect seal place synchronous population sites friends increases isomorphism rewards drop intermediaries
#203 0.061 communication media computer-mediated e-mail richness electronic cmc mail medium message performance convergence used communications messages face-to-face findings participants results work