Memory-Based Feedback Controls to Support Groupware Coordination.

Author List: Bordetsky, Alex; Mark, Gloria;
Information Systems Research, 2000, Volume 11, Issue 4, Page 366.
In this paper we first present an empirical study of groupware use illustrating problems that users faced with restricted feedback about others' activities. Awareness can aid users in learning interdependencies, and in forming conventions to regulate system use and information-sharing. As a solution to providing awareness, we integrate the framework of organizational memory with intelligent agent technology to provide a coordination mechanism that enables the structuring of awareness events and gives information about the users' feedback control. In the proposed model, feedback control relationships are captured into a multilayered model of organizational memory and transferred to users by agents-facilitators. The approach is based on a system dynamics approach to organizational learning.
Keywords: Awareness; Case-Bused Reasoning; Collaborative Technology; Conventions; Coordination; Feedback Control; Groupware; Intelligent Agents; Organizational Memory
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#17 0.139 empirical model relationships causal framework theoretical construct results models terms paper relationship based argue proposed literature issues assumptions provide suggest
#154 0.139 memory support organizations information organizational requirements different complex require development provides resources organization paper transactive depth process outside difficult breadth
#71 0.113 distributed agents agent intelligent environments environment smart computational environmental scheduling human rule using does embodied provide trends computer-aided heterogeneous inventory
#296 0.110 collaboration support collaborative facilitation gss process processes technology group organizations engineering groupware facilitators use work tool address practitioners focused develop
#208 0.093 feedback mechanisms mechanism ratings efficiency role effective study economic design potential economics discuss profile recent component granularity turn compared using
#280 0.067 control controls formal systems mechanisms modes clan informal used internal literature outsourced outcome theory configuration attempts evolution authority complementary little
#31 0.063 problem problems solution solving problem-solving solutions reasoning heuristic theorizing rules solve general generating complex example formulation heuristics effective given finding
#134 0.057 users end use professionals user organizations applications needs packages findings perform specialists technical computing direct future selection ability help software
#180 0.055 multiple elements process environments complex integrated interdependencies design different developing integration order approach dialogue framework capabilities settings building focus distinct
#256 0.055 coordination mechanisms work contingencies boundaries temporal coordinating vertical associated activities different coordinate suggests dispersed coordinated horizontal relative demand spatial hours