INTERNATIONALIZATION STRATEGIES OF CHINESE IT SERVICE SUPPLIERS.

Author List: Su, Ning;
MIS Quarterly, 2013, Volume 37, Issue 1, Page 175-200.
With China emerging as a new frontier of global IT outsourcing, many Chinese IT service suppliers are actively expanding in three major markets: Asia, especially Japan, the West, especially the United States, and the Chinese domestic market. Compared to multinational suppliers and established Indian suppliers, Chinese IT service firms are at a relatively early, but rapidly growing stage, which offers a unique opportunity to explore an understudied topic in the information systems literature: internationalization strategies of IT service suppliers from emerging economies. Through a three-part qualitative case study of 13 China-based IT service firms, including almost all of the Chinese suppliers recognized globally, this study elaborates the internationalization behavior and decision rationale of these suppliers. The findings show that these major Chinese suppliers include both firms that incrementally internationalize and firms that are "born global." For both types of firms, the entry and growth in different markets is a highly dynamic activity combining a strategically planned, resource-seeking process and a flexible, opportunistic bricolage process based on existing operation capabilities and client relationships. The suppliers dynamically oscillate between these processes to exploit and create opportunities while expanding in multiple markets
Keywords: China; IT outsourcing; strategy process; supplier¿s perspective
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#171 0.146 markets industry market ess middle integrated logistics increased demand components economics suggested emerging preference goods interesting form recent vertically chinese
#52 0.120 supply chain information suppliers supplier partners relationships integration use chains technology interorganizational sharing systems procurement buyer interfirm coordination enterprises flexibility
#36 0.089 competitive advantage strategic systems information sustainable sustainability dynamic opportunities capabilities environments environmental turbulence turbulent dynamics key quest create sustained ability
#164 0.086 countries global developing technology international country developed national economic policy domestic study foreign globalization world government nations innovative technological especially
#168 0.085 firms firm financial services firm's size examine new based result level including results industry important account does suggests characterize limited
#10 0.082 strategies strategy based effort paper different findings approach suggest useful choice specific attributes explain effective affect employ particular online control
#28 0.071 cultural culture differences cross-cultural states united status national cultures japanese studies japan influence comparison versus china participants country singapore diverse
#211 0.069 service services delivery quality providers technology information customer business provider asp e-service role variability science propose logic companies especially customers
#279 0.054 field work changes new years time change major period year end use past early century half traditional areas established strong