CENTRALITY-IS PROFICIENCY ALIGNMENT AND WORKGROUP PERFORMANCE.

Author List: Kane, Gerald C.; Borgatti, Stephen P.;
MIS Quarterly, 2011, Volume 35, Issue 4, Page 1063-1078.
Virtually all of the extensive previous research investigating the effect of information systems proficiency on performance has been conducted at the individual level. Little research has investigated the relationship between IS proficiency and performance at the group level. In this paper, we argue that IS proficiency at the group level may be more than the simple sum or average of the IS proficiency of individual group members.Rather, effective group-level IS proficiency may also be a function of how a group's IS proficiency is distributed across its members. Relying on concepts associated with social network analysis (SNA), we introduce the concept of centrality-IS proficiency alignment. We argue that groups will perform better if their more proficient members are highly central in the group's communication and workflows network. Data from 468 employees in 32 workgroups show that centrality-IS proficiency alignment is significantly and positively related to performance across multiple systems examined individually and with the portfolio of systems examined as a whole. This approach effectively integrates the structural and resource perspectives of SNA,providing a roadmap so that others may follow a similar approach to address broader questions of group-level user-system interactions in the IS literature and more general questions of central resource alignment in the broader organizational literature.
Keywords: Social network analysis; IS proficiency; centrality; multimodal networks; healthcare delivery; performance; collective use; multilevel analysis
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#25 0.143 relationships relationship relational information interfirm level exchange relations perspective model paper interpersonal expertise theory study effects literature role social identify
#93 0.138 performance results study impact research influence effects data higher efficiency effect significantly findings impacts empirical significant suggest outcomes better positive
#233 0.120 group gss support groups systems brainstorming research process electronic members results paper effects individual ebs using used anonymity ideas discussion
#86 0.110 methods information systems approach using method requirements used use developed effective develop determining research determine assessment useful series critical existing
#145 0.104 differences analysis different similar study findings based significant highly groups popular samples comparison similarities non-is variety reveals imitation versus suggests
#229 0.098 alignment strategic business strategy performance technology value organizational orientation relationship information misalignment matched goals perspective fit firms executives argue need
#249 0.080 network networks social analysis ties structure p2p exchange externalities individual impact peer-to-peer structural growth centrality participants sharing economic ownership embeddedness
#240 0.062 systems information management development presented function article discussed model personnel general organization described presents finally computer-based role examined functional components