A MULTI-PROJECT MODEL OF KEY FACTORS AFFECTING ORGANIZATIONAL BENEFITS FROM ENTERPRISE SYSTEMS.

Author List: Seddon, Peter B.; Calvert, Cheryl; Yang, Song;
MIS Quarterly, 2010, Volume 34, Issue 2, Page 305-A11.
This paper develops a long-term, multi-project model of factors affecting organizational benefits from enterprise systems (ES), then reports a preliminary test of the model. In the shorter-term half of the model, it is hypothesized that once a system has gone live, two factors, namely functional fit and overcoming organizational inertia, drive organizational benefits flowing from each major ES improvement project. The importance of these factors may vary from project to project. In the long-term half of the model, it is hypothesized that four additional factors, namely integration, process optimization, improved access to information, and on-going major ES business improvement projects, drive organizational benefits from ES over the long term. Preliminary tests of the model were conducted using data from 126 customer presentations from SAP's 2003 and 2005 Sapphire U.S. conferences. All six factors were found to be important in explaining variance in organizational benefits from enterprise systems from the perspective of senior management.
Keywords: change management; Enterprise system success; functional fit; improved access to information; integration; IS implementation; IS project management; overcoming organizational inertia; packaged software; process optimization
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List of Topics

#198 0.238 factors success information critical management implementation study factor successful systems support quality variables related results key model csf importance determinants
#250 0.192 enterprise improvement organizations process applications metaphors packaged technology organization help knows extends improved overcoming package learning better evolution build lead
#246 0.119 strategic benefits economic benefit potential systems technology long-term applications competitive company suggest additional companies industry operating costs difficult substantial total
#165 0.115 uncertainty contingency integration environmental theory data fit key using model flexibility perspective environment perspectives high conditions processing examine issue uncertain
#1 0.090 organizational organizations effectiveness factors managers model associated context characteristics variables paper relationships level attention environmental technological based maturity organization's relationship
#135 0.089 project projects development management isd results process team developed managers teams software stakeholders successful complex develop contingencies problems greater planning
#191 0.086 model models process analysis paper management support used environment decision provides based develop use using help literature mathematical presented formulation
#244 0.060 structure integration complex business enhancement effects access extent analyzing volatile capture requires occurs pattern enables independent integrative structured decision-making costs