JOB CHARACTERISTICS AND JOB SATISFACTION: UNDERSTANDING THE ROLE OF ENTERPRISE RESOURCE PLANNING SYSTEM IMPLEMENTATION.

Author List: Morris, Michael G.; Venkatesh, Viswanath;

MIS Quarterly, 2010, Volume 34, Issue 1, Page 143-161.

Little research has examined the impacts of enterprise resource planning (ERP) systems implementation on job satisfaction. Based on a 12-month study of 2,794 employees in a telecommunications firm, we found that ERP system implementation moderated the relationships between three job characteristics (skill variety, autonomy, and feedback) and job satisfaction. Our findings highlight the key role that ERP system implementation can have in altering well-established relationships in the context of technology-enabled organizational change situations. This work also extends research on technology diffusion by moving beyond a focus on technology-centric outcomes, such as system use, to understanding broader job outcomes.

Keywords: ERP systems; job characteristics; job satisfaction; system implementation; technology adoption

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List of Topics

#298	0.406	job employees satisfaction work role turnover employee organizations organizational information ambiguity characteristics personnel stress professionals conflict organization intention variables systems
#251	0.306	implementation erp enterprise systems resource planning outcomes support business associated understanding benefits implemented advice key implementing scope functional post-implementation implementations
#116	0.158	research study influence effects literature theoretical use understanding theory using impact behavior insights examine influences mechanisms specifically context perspective findings