Evaluating the Impact of DSS, Cognitive Effort, and Incentives on Strategy Selection.

Author List: Todd, Peter; Benbasat, Izak;
Information Systems Research, 1999, Volume 10, Issue 4, Page 356-374.
Decision support system (DSS) researchers have long debated whether or not the provision of a DSS would lead to greater decision-making effectiveness, efficiency, or both. The work described in this paper examines how DSS designers can guide users towards employing more normative decision strategies. Working from notions of restrictiveness and decisional guidance (Silver 1990) supplemented by the cost-benefit framework of cognition, we explain how DSS capabilities influence decision behavior and performance through the manipulation of effort. The results of this work should assist DSS developers to devise directed or nondirected approaches to effect desired behaviors.
Keywords: Cognitive Effort; Decision Strategy; Decision Support Systems; Financial Incentives
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#113 0.389 support decision dss systems guidance process making environments decisional users features capabilities provide decision-making user paper findings systems.decision components computer-based
#10 0.148 strategies strategy based effort paper different findings approach suggest useful choice specific attributes explain effective affect employ particular online control
#294 0.097 development systems methodology methodologies information framework approach approaches paper analysis use presented applied assumptions based proposed described examines basis proposes
#93 0.094 performance results study impact research influence effects data higher efficiency effect significantly findings impacts empirical significant suggest outcomes better positive
#183 0.065 explanations explanation bias use kbs biases facilities cognitive making judgment decisions likely decision important prior judgments feedback types difficult lead
#75 0.064 behavior behaviors behavioral study individuals affect model outcomes psychological individual responses negative influence explain hypotheses expected theories consequences impact theory
#50 0.057 financial crisis reporting report crises turnaround intelligence reports cash forecasting situations time status adequately weaknesses selective impact systemic power described