EMOTIONAL DISSONANCE AND THE INFORMATION TECHNOLOGY PROFESSIONAL.

Author List: Rutner, Paige S.; Hardgrave, Bill C.; McKnight, D. Harrison;
MIS Quarterly, 2008, Volume 32, Issue 3, Page 635-652.
The information technology professional is regularly expected to work with colleagues in both IT and other areas of the organization. During these interactions, the IT employee is expected to conform to occupational or organizational norms regarding the display of emotion. How do these display norms affect the IT professional? This study examines an IT professional's emotional dissonance, the conflict between norms of emotional display and an employee's felt emotion. Emotional dissonance is studied as a factor of IT professionals' work exhaustion, job satisfaction, and turnover intention, modeled as an extension to the work of Moore (2000a). The results indicate emotional dissonance predicts work exhaustion better than do perceived workload, role conflict, or role ambiguity, constructs which have long been associated with work exhaustion. Job satisfaction is influenced directly by role ambiguity and work exhaustion. In turn, job satisfaction influences employee turnover intention. We discuss implications of these findings for both IT management and future research.
Keywords: IT workforce
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List of Topics

#298 0.521 job employees satisfaction work role turnover employee organizations organizational information ambiguity characteristics personnel stress professionals conflict organization intention variables systems
#290 0.141 emotions research fmri emotional neuroscience study brain neurois emotion functional neurophysiological distrust cognitive related imaging tools effects warnings magnetic turn
#108 0.095 model research data results study using theoretical influence findings theory support implications test collected tested based empirical empirically context paper
#136 0.089 expectations expectation music disconfirmation sales analysis vector experiences modeling response polynomial surface discuss panel new nonlinear period understand paper dissonance
#259 0.054 identity norms identification symbolic community help sense european social important verification set identities form obtained properties deterioration mixed match emphasis