HOW HABIT LIMITS THE PREDICTIVE POWER OF INTENTION: THE CASE OF INFORMATION SYSTEMS CONTINUANCE.

Author List: Limayem, Moez; Hirt, Sabine Gabriele; Cheung, Christy M. K.;

MIS Quarterly, 2007, Volume 31, Issue 4, Page 705-737.

Past research in the area of information systems acceptance has primarily focused on initial adoption under the implicit assumption that IS usage is mainly determined by intention. While plausible in the case of initial IS adoption, this assumption may not be as readily applicable to continued IS usage behavior since it ignores that frequently performed behaviors tend to become habitual and thus automatic over time. This paper is a step forward in defining and incorporating the "habit" construct into IS research. Specifically, the purpose of this study is to explore the role of habit and its antecedents in the context of continued IS usage. Building on previous work in other disciplines, we define habit in the context of IS usage as the extent to which people tend to perform behaviors (use IS) automatically because of learning. Using recent work on the continued usage of IS (IS continuance), we have developed a model suggesting that continued IS usage is not only a consequence of intention, but also of habit. In particular, in our research model, we propose IS habit to moderate the influence of intention such that its importance in determining behavior decreases as the behavior in question takes on a more habitual nature. Integrating past research on habit and IS continuance further, we suggest how antecedents of behavior/behavioral intention as identified by IS continuance research relate to drivers of habitualization. We empirically tested the model in the context of voluntary continued WWW usage. Our results support the argument that habit acts as a moderating variable of the relationship between intentions and IS continuance behavior, which may put a boundary condition on the explanatory power of intentions in the context of continued IS usage. The data also support that satisfaction, frequency of past behavior, and comprehensiveness of usage are key to habit formation and thus relevant in the context of IS continuance behavior. Implications of these...

Keywords: IS continuance; habit; expectation–confirmation theory; satisfaction; adoption

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#140	0.253	model use theory technology intention information attitude acceptance behavioral behavior intentions research understanding systems continuance models planned percent attitudes predict
#220	0.134	research study different context findings types prior results focused studies empirical examine work previous little knowledge sources implications specifically provide
#153	0.127	usage use self-efficacy social factors individual findings influence organizations beliefs individuals support anxiety technology workplace key outcome behavior contextual longitudinal
#194	0.095	use habit input automatic features modification different cognition rules account continuing underlying genre emotion way light triggers conscious triggered habitual
#161	0.093	role relationship positively light important understanding related moderating frequency intensity play stronger shed contribution past considered maintenance effort effect specifically
#86	0.060	methods information systems approach using method requirements used use developed effective develop determining research determine assessment useful series critical existing
#133	0.057	data predictive analytics sharing big using modeling set power inference behavior explanatory related prediction statistical generated substantially novel building million