THE DYNAMIC STRUCTURE OF MANAGEMENT SUPPORT SYSTEMS: THEORY DEVELOPMENT, RESEARCH FOCUS, AND DIRECTION.

Author List: Clark, Jr., Thomas D.; Jones, Mary C.; Armstrong, Curtis P.;
MIS Quarterly, 2007, Volume 31, Issue 3, Page 579-615.
Using a systems perspective, a conceptual model is developed that encompasses a broad class of systems whose fundamental purpose is the support of managerial actions and decision making. The term management support systems (MSS) is used to label this broad class. This model is based on an extensive review of the relevant literature and available research. The result provides an integrated systems model of the phenomena involved and points to gaps in the research that arise largely from the attempts to examine various classes of MSS as separate entities. The research presented here is based on the premise that there are fundamental core consistencies or similarities among various types of systems that have evolved in the past several decades to support decision making. It presents a conceptual, theoretical model drawn from findings about various types of support systems described in the literature such as decision support systems (DSS), executive information systems (EIS), knowledge management systems (KMS), and business intelligence (BI). Pragmatic insights are provided by the conceptual model and recommendations for future research are discussed.
Keywords: Decision support systems; executive information systems; business intelligence; knowledge management systems; management support systems
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#292 0.186 information research literature systems framework review paper theoretical based potential future implications practice discussed current concept propositions findings provided extant
#240 0.145 systems information management development presented function article discussed model personnel general organization described presents finally computer-based role examined functional components
#220 0.108 research study different context findings types prior results focused studies empirical examine work previous little knowledge sources implications specifically provide
#57 0.101 decision support systems making design models group makers integrated article delivery representation portfolio include selection effective claims decisions rationale various
#191 0.089 model models process analysis paper management support used environment decision provides based develop use using help literature mathematical presented formulation
#216 0.080 conceptual model modeling object-oriented domain models entities representation understanding diagrams schema semantic attributes represented representing object relationships concepts classes entity-relationship
#113 0.075 support decision dss systems guidance process making environments decisional users features capabilities provide decision-making user paper findings systems.decision components computer-based