VICIOUS AND VIRTUOUS CIRCLES IN THE MANAGEMENT OF KNOWLEDGE: THE CASE OF INFOSYS TECHNOLOGIES.

Author List: Garud, Raghu; Kumaraswamy, Arun;

MIS Quarterly, 2005, Volume 29, Issue 1, Page 9/1/1933.

We adopt a systems perspective to explore the challenges that organizations face in harnessing knowledge. Such a perspective draws attention to mutually causal processes that have the potential to generate both vicious and virtuous circles. Based on a longitudinal study at Infosys Technologies, we conclude that knowledge management involves more than just the sponsorship of initiatives at and across different organizational levels. It also involves an active process of steering around and out of vicious circles that will inevitably emerge.

Keywords: increasing returns; systems dynamics; vicious circles

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List of Topics

#282	0.266	power perspective process study rational political perspectives politics theoretical longitudinal case social rationality formation construction shows multiple instead understanding fact
#53	0.208	knowledge application management domain processes kms systems study different use domains role comprehension effective types draw scope furthermore level levels
#80	0.194	organizations new information technology develop environment challenges core competencies management environmental technologies development emerging opportunities levels based change business technical
#54	0.117	approach conditions organizational actions emergence dynamics traditional theoretical emergent consequences developments case suggest make organization point outcomes recent trajectory claims
#163	0.094	critical realism theory case study context affordances activity causal key identifies evolutionary history generative paper events lead mechanisms evolution change