DESIGN PRINCIPLES FOR COMPETENCE MANAGEMENT SYSTEMS: A SYNTHESIS OF AN ACTION RESEARCH STUDY.

Author List: Lindgren, Rikard; Henfridsson, Ola; Schultze, Ulrike;
MIS Quarterly, 2004, Volume 28, Issue 3, Page 435-472.
Even though the literature on competence in organizations recognizes the need to align organization level core competence with individual level job competence, it does not consider the role of information technology in managing competence across the macro and micro levels. To address this shortcoming, we embarked on an action research study that develops and tests design principles for competence management systems. This research develops an integrative model of competence that not only outlines the interaction between organizational and individual level competence and the role of technology in this process, but also incorporates a typology of competence (competence-in-stock, competence-in-use, and competence-in-the-making). Six Swedish organizations participated in our research project, which took 30 months and consisted of two action research cycles involving numerous data collection strategies and interventions such as prototypes. In addition to developing a set of design principles and considering their implications for both research and practice, this article includes a self-assessment of the study by evaluating it according to the criteria for canonical action research.
Keywords: Canonical action research; competence management systems; core competence; design principles; HR management; prototypes; skill-based approach
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#104 0.235 action research engagement principles model literature actions focus provides developed process emerging establish field build guidance known project elements insights
#221 0.188 competence experience versus individual disaster employees form npd concept context construct effectively focus functionalities front-end knowledge-intensive stage explores set definition
#252 0.154 management practices technology information organizations organizational steering role fashion effective survey companies firms set planning focus committees executives managing committee
#21 0.093 research information systems science field discipline researchers principles practice core methods area reference relevance conclude set focus propose perspective inquiry
#270 0.091 design designs science principles research designers supporting forms provide designing improving address case little space criteria methods increasing synthesis designer
#254 0.089 level levels higher patterns activity results structures lower evolution significant analysis degree data discussed implications stable cluster exist relationships identify
#82 0.056 case study studies paper use research analysis interpretive identify qualitative approach understanding critical development managerial elements exploring points positivist presents