VIRTUALNESS AND KNOWLEDGE IN TEAMS: MANAGING THE LOVE TRIANGLE OF ORGANIZATIONS, INDIVIDUALS, AND INFORMATION TECHNOLOGY.

Author List: Griffith, Terri L.; Sawyer, John E.; Neale, Margaret A.;
MIS Quarterly, 2003, Volume 27, Issue 2, Page 265-287.
Information technology can facilitate the dissemination of knowledge across the organization--even to the point of making virtual teams a viable alternative to face-to-face work. However, unless managed, the combination of information technology and virtual work may serve to change the distribution of different types of knowledge across individuals, teams, and the organization. Implications include the possibility that information technology plays the role of a jealous mistress when it comes to the development and ownership of valuable knowledge in organizations; that is, information technology may destabilize the relationship between organizations and their employees when it comes to the transfer of knowledge. The paper advances theory and informs practice by illustrating the dynamics of knowledge development and transfer in more and less virtual teams.
Keywords: distributed work arrangements; Group dynamics; knowledge acquisition; knowledge utilization; organizational learning
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List of Topics

#144 0.340 knowledge transfer management technology creation organizational process tacit research study organization processes work organizations implications practice explicit models consultants transfers
#54 0.176 approach conditions organizational actions emergence dynamics traditional theoretical emergent consequences developments case suggest make organization point outcomes recent trajectory claims
#87 0.131 team teams virtual members communication distributed performance global role task cognition develop technology involved time individual's affects project geographically individuals
#0 0.128 information types different type sources analysis develop used behavior specific conditions consider improve using alternative understanding data available main target
#25 0.127 relationships relationship relational information interfirm level exchange relations perspective model paper interpersonal expertise theory study effects literature role social identify