INFORMATION TECHNOLOGY DEVELOPMENT CREATIVITY: A CASE STUDY OF ATTEMPTED RADICAL CHANGE.

Author List: Cooper, Randolph B.;
MIS Quarterly, 2000, Volume 24, Issue 2, Page 245-276.
Many calls for reengineering suggest that information technology (IT) can be employed to enable significant organizational change. However, organizational inertia typically inhibits such change, resulting in IT development that reflects the organizational status quo. Of interest, then, are strategies and techniques that can be employed to support IT-enabled reengineering. Key to such reengineering is creativity. Therefore, this paper attempts to better understand creativity during IT requirements and logical design phases, at which time reengineering can be devised. A creativity model is adapted from the organizational literature and used to interpret the requirements gathering and logical design experiences of a firm attempting to reengineer its operations through the use of imaging technology. A comparison of creativity and traditional IT development viewpoints reveals significant differences as well as similarities. Insight resulting from this exercise is offered to help managers and researchers identify important variables and relationships in the IT development creativity management process. The model, and future associated research, can help researchers and managers: (1) determine to what degree creative IT requirements and logical design is feasible in a given organizational context and (2) plan and execute a creative IT requirements and logical design process.
Keywords: Creativity; innovation; diffusion; information systems development; information technology requirements; reengineering; radical change; organizational change
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#272 0.162 requirements analysts systems elicitation techniques analysis process technique understanding determination analyst acquisition interview development used semantic results knowledge structured effectiveness
#1 0.136 organizational organizations effectiveness factors managers model associated context characteristics variables paper relationships level attention environmental technological based maturity organization's relationship
#142 0.128 creativity ideas idea creative individual generation techniques individuals problem support cognitive ideation stimuli memory generate enhance generated solutions solving quality
#69 0.084 process business reengineering processes bpr redesign paper research suggests provide past improvements manage enable organizations regarding focal cycle creating issues
#222 0.078 research researchers framework future information systems important present agenda identify areas provide understanding contributions using literature studies paper potential review
#155 0.073 technology research information individual context acceptance use technologies suggests need better personality factors new traits telemedicine adoption examined does management
#90 0.063 development life cycle prototyping new stages routines stage design experiences traditional time sdlc suggested strategies rapid effort integrated needs techniques
#145 0.061 differences analysis different similar study findings based significant highly groups popular samples comparison similarities non-is variety reveals imitation versus suggests
#159 0.059 systems information objectives organization organizational development variety needs need efforts technical organizations developing suggest given effective designing lack help recent