Transformation of the IT Function at British Petroleum.

Author List: Cross, John; Earl, Michael J.; Sampler, Jeffrey L.;
MIS Quarterly, 1997, Volume 21, Issue 4, Page 401-423.
In 1989, the IT function of the exploration and production division of British Petroleum Company set out to transform itself in response to a severe economic environment and poor internal perceptions of IT performance. This case study traces and analyzes the changes made over six years. The authors derive a model of the transformed IT organization comprising seven components that they suggest can guide IT departments in general as they seek to reform themselves in the late 1990s. This model is seen to fit well with recent thinking on general management in that the seven components of change can be reclassified into the Bartlett and Ghoshal (1994) framework of purpose, process, and people. Some suggestions are made on how to apply the model in other organizations.
Keywords: Information technology; IS management; transformation.
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List of Topics

#240 0.208 systems information management development presented function article discussed model personnel general organization described presents finally computer-based role examined functional components
#191 0.154 model models process analysis paper management support used environment decision provides based develop use using help literature mathematical presented formulation
#63 0.113 mis problems article systems management edp managers organizations ;br> data survey application examines need experiences recent organization reports departments oriented
#185 0.112 change organizational implementation case study changes management organizations technology organization analysis successful success equilibrium radical efforts initiatives managing resistance individuals
#246 0.101 strategic benefits economic benefit potential systems technology long-term applications competitive company suggest additional companies industry operating costs difficult substantial total
#212 0.060 business digital strategy value transformation economy technologies paper creation digitization strategies environment focus net-enabled services processes insights challenges key response
#225 0.058 information environment provide analysis paper overall better relationships outcomes increasingly useful valuable available increasing greater regarding levels decisions viewed relative