Cognitive Elements in the Implementation of New Technology: Can Less Information Provide More Benefits?

Author List: Griffith, Terri L.; Northcraft, Gregory B.;
MIS Quarterly, 1996, Volume 20, Issue 1, Page 99-110.
This article focuses on the cognitive model in the implementation of new technology. One study of 2,000 U.S. companies found that 40 percent had not achieved the intended benefits from implementing an office technology so the authors suggest a model that would aid in the successful implementation of technology.This paper explores the major mechanisms within the cognitive model which examines differences in cognitions among users, designers, and implementers which can determine the success or failure of implementation. This model offers a view of how user and implementer understandings influence implementation and describes user and implementer understanding.
Keywords: IS implementation; user-analyst differences; IS implementation approaches; user training; user-analyst interaction; user expectations
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#116 0.183 research study influence effects literature theoretical use understanding theory using impact behavior insights examine influences mechanisms specifically context perspective findings
#119 0.178 implementation systems article describes management successful approach lessons design learned technical staff used effort developed organization experiences large managing discusses
#284 0.177 users user new resistance likely benefits potential perspective status actual behavior recognition propose user's social associated existing base using acceptance
#65 0.138 article information author discusses comments technology paper presents states explains editor's authors issue focuses topics include suggests systems role editorial
#140 0.083 model use theory technology intention information attitude acceptance behavioral behavior intentions research understanding systems continuance models planned percent attitudes predict
#238 0.082 shared contribution groups understanding contributions group contribute work make members experience phenomenon largely central key common especially major conceptualizing study
#286 0.078 success model failure information impact variables failures delone suggested dimensions mclean reasons variable finally categories years recommendations benefits studies identify