A Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument.

Author List: Doll, William J.; Xia, Weidong; Torkzadeh, Gholamreza;

MIS Quarterly, 1994, Volume 18, Issue 4, Page 453-461.

This article presents a confirmatory factor analysis of the end-user computing satisfaction index. User satisfaction is often thought to be the most important measure of success for information systems. This study uses LISREL VII to test hypothesis against sample data. The sample data was collected from 409 computer end-users from 18 different organizations using 139 computer applications including accounts payable, financial planning, inventory, and computer-aided design. The data was statistically analyzed for a variety of models.

Keywords: end-user computing; IS success; IS research methodologies; user attitudes; multiple criteria evaluation

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List of Topics

#276	0.371	satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses important success various indicate tested
#263	0.252	instrument measurement factor analysis measuring measures dimensions validity based instruments construct measure conceptualization sample reliability development develop responses assess use
#248	0.153	computing end-user center support euc centers management provided users user services organizations end satisfaction applications article ibm step field policies
#168	0.088	firms firm financial services firm's size examine new based result level including results industry important account does suggests characterize limited