The Influence of IT Management Practice on IT Use in Large Organizations.

Author List: Boynton, Andrew C.; Zmud, Robert W.; Jacobs, Gerry C.;
MIS Quarterly, 1994, Volume 18, Issue 3, Page 299-318.
This paper draws upon the absorptive capacity as the theoretical basis for a pragmatic explanation of key factors affecting information technology (IT) use in large, complex organizations. IT use is defined as the extent to which an organization deploys IT to support operational and strategic tasks. The study uses results from a survey of senior IT managers from 132 firms to examine hypothesized relationships among the following constructs: IT management climate, managerial IT knowledge, IT-management- process effectiveness, and IT use. A structural-equation model is developed using LISREL to assess the relative effects of and interrelationships among these constructs. The study's findings indicate that managerial IT knowledge is a dominant factor in explaining high levels of IT use and that both managerial IT knowledge and IT-management-process effectiveness are influenced by IT management climate.
Keywords: absorptive capacity.; IT management; IT management processes; IT use
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#108 0.305 model research data results study using theoretical influence findings theory support implications test collected tested based empirical empirically context paper
#88 0.133 managers managerial manager decisions study middle use important manager's appropriate importance context organizations indicate field experience management major organizational results
#174 0.113 use support information effective behaviors work usage examine extent users expertise uses longitudinal focus routine revealed volume constructs contributes operations
#144 0.111 knowledge transfer management technology creation organizational process tacit research study organization processes work organizations implications practice explicit models consultants transfers
#78 0.106 planning strategic process management plan operational implementation critical used tactical effectiveness number identified activities years effective developed issues empirical plans
#198 0.099 factors success information critical management implementation study factor successful systems support quality variables related results key model csf importance determinants
#237 0.063 boundary practices capacity new boundaries use practice absorptive organizational technology work field multiple study objects actors actor theory practical spanning