CASE Tools as Organizational Change: Investigating Incremental and Radical Changes in Systems Development.

Author List: Orlikowski, Wanda J.;

MIS Quarterly, 1993, Volume 17, Issue 3, Page 309-340.

This paper presents the findings of an empirical study into two organizations' experiences with the adoption and use of CASE tools over time. Using a grounded theory research approach, the study characterizes the organizations' experiences in terms of processes of incremental or radical organizational change. These findings are used to develop a theoretical framework for conceptualizing the organizational issues around the adoption and use of these tools--issues that have been largely missing from contemporary discussions of CASE tools. The paper thus has important implications for research and practice. Specifically, the framework and findings suggest that in order to account for the experiences and outcomes associated with CASE tools, researchers should consider the social context of systems development, the intentions and actions of key players, and the implementation process followed by the organization. Similarly, the paper suggests that practitioners will be better able to manage their organizations' experiences with CASE tools if they understand that such implementations involve a process of organizational change over time and not merely the installation of a new technology.

Keywords: CASE tools; change management organizational change; systems development; systems implementation

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List of Topics

#185	0.235	change organizational implementation case study changes management organizations technology organization analysis successful success equilibrium radical efforts initiatives managing resistance individuals
#127	0.169	systems information research theory implications practice discussed findings field paper practitioners role general important key grounded researchers domain new identified
#167	0.140	workflow tools set paper management specification command support formal implemented scenarios associated sequence large derived taxonomies called given systematic specifications
#116	0.122	research study influence effects literature theoretical use understanding theory using impact behavior insights examine influences mechanisms specifically context perspective findings
#54	0.112	approach conditions organizational actions emergence dynamics traditional theoretical emergent consequences developments case suggest make organization point outcomes recent trajectory claims
#77	0.095	information systems paper use design case important used context provide presented authors concepts order number various underlying implementation framework nature