Exploring Individual User Satisfaction Within User-Led Development.

Author List: Lawrence, Michael; Low, Graham;
MIS Quarterly, 1993, Volume 17, Issue 2, Page 195-208.
User-led development is gaining popularity with organizations wishing to increase user involvement and control. Typically in this approach a small group of users is given the responsibility for managing the project and representing the user community in determining requirements, testing, training, and system implementation. This paper explores the end user's perception of the quality of his or her representation and satisfaction with the application system within an organization employing userled development. The end-user communities for two systems developed in a large Australian government corporation were surveyed. The results indicate that the user perception of representation is the most significant influence on user satisfaction--the correlation scores for the two systems studied were in excess of 0.6. Also of importance is the user's perception of management support. Both systems recorded a low average score for user representativeness (2.5 and 2.7), which is attributed in part to the large number and geographic spread of the users and to the approach adopted by the user representatives in the user-led development team.
Keywords: User involvement; user representation; user satisfaction; user-led development
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#253 0.338 user involvement development users satisfaction systems relationship specific results successful process attitude participative implementation effective application authors suggested user's contingency
#275 0.104 perceptions attitudes research study impacts importance perceived theory results perceptual perceive perception impact relationships basis significant positive reported common individuals
#119 0.086 implementation systems article describes management successful approach lessons design learned technical staff used effort developed organization experiences large managing discusses
#55 0.078 attributes credibility wikis tools wiki potential consequences gis potentially expectancy shaping exploring related anonymous attribute employing life comment comments 2.0
#86 0.077 methods information systems approach using method requirements used use developed effective develop determining research determine assessment useful series critical existing
#233 0.062 group gss support groups systems brainstorming research process electronic members results paper effects individual ebs using used anonymity ideas discussion