The Application of Electronic Meeting Technology to Support Strategic Management.

Author List: Tyran, Craig K.; Dennis, Alan R.; Vogel, Douglas R.; Nunamaker, Jr., Jay F.;
MIS Quarterly, 1992, Volume 16, Issue 3, Page 313-334.
Strategic management is often performed by groups of managers. By improving the communication process of such groups, strategic management might be enhanced. This paper investigates the application of electronic meeting systems (EMS) technology to support strategic management. Eight cases involving five organizations using an EMS facility are examined to: (1) determine how organizational groups use EMS for strategic management, (2) assess the overall effectiveness and efficiency of the EMS approach to strategic management, and (3) assess the capability of an EMS to address a variety of group process and communication issues in an organizational context. The findings indicate that EMS technology can address a number of the theoretical and practical concerns associated with strategic management meetings involving large heterogeneous groups of managers. Implications for the design of EMS to support strategic management are discussed, and opportunities for future research are identified.
Keywords: Electronic meeting systems; group decision support systems; group support systems; strategic decision making; strategic management
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#257 0.391 group support groups meeting gdss decision systems meetings technology study electronic ems task process communication computer-supported outcomes quality consensus face-to-face
#78 0.183 planning strategic process management plan operational implementation critical used tactical effectiveness number identified activities years effective developed issues empirical plans
#51 0.098 results study research experiment experiments influence implications conducted laboratory field different indicate impact effectiveness future participants evidence test controlled involving
#150 0.089 issues management systems information key managers executives senior corporate important importance survey critical corporations multinational managing interviews study results concerns
#81 0.073 applications application reasoning approach cases support hypertext case-based prototype problems consistency developed benchmarking described efficient practical address activity demonstrate effective
#1 0.061 organizational organizations effectiveness factors managers model associated context characteristics variables paper relationships level attention environmental technological based maturity organization's relationship
#119 0.053 implementation systems article describes management successful approach lessons design learned technical staff used effort developed organization experiences large managing discusses