Personal Computing: Toward a Conceptual Model of Utilization.

Author List: Thompson, Ronald L.; Higgins, Christopher A.; Howell, Jane M.;

MIS Quarterly, 1991, Volume 15, Issue 1, Page 125-143.

Organizations continue to invest heavily in personal computers for their knowledge workers. When use is optional, however, having access to the technology by no means ensures it will be used or used effectively. To help us gain a belier understanding of factors that influence the use of personal computers, researchers have recently adapted the theory of reasoned action proposed by Fishbein and Azjen (1975). This study uses a competing theory of behavior proposed by Triandis (1980). Responses were collected from 212 knowledge workers in nine divisions of a multi-national firm, and the measures and research hypotheses were analyzed using partial least squares (PLS). The results show that social norms and three components of expected consequences (complexity of use, fit between the job and PC capabilities, and long-term consequences) have a strong influence on utilization. These findings confirm the importance of the expected consequences of using PC technology, suggesting that training programs and organizational policies could be instituted to enhance or modify these expectations.

Keywords: attitudes; behavior; information technology utilization; Personal computing

Algorithm:

List of Topics

#83	0.219	personal computers use lead order using users pcs innovativeness understanding professional help forces gained usage increase trends parallel introduced expressed
#75	0.127	behavior behaviors behavioral study individuals affect model outcomes psychological individual responses negative influence explain hypotheses expected theories consequences impact theory
#140	0.127	model use theory technology intention information attitude acceptance behavioral behavior intentions research understanding systems continuance models planned percent attitudes predict
#153	0.113	usage use self-efficacy social factors individual findings influence organizations beliefs individuals support anxiety technology workplace key outcome behavior contextual longitudinal
#125	0.074	framework model used conceptual proposed given particular general concept frameworks literature developed develop providing paper developing guidelines concepts appropriate set
#121	0.063	human awareness conditions point access humans images accountability situational violations result reduce moderation gain people features presence increase uses means
#11	0.053	structural pls measurement modeling equation research formative squares partial using indicators constructs construct statistical models researchers latent analysis results sem