Effects of Communication Mode and Prediscussion Information Distribution Characteristics on Information Exchange in Groups.

Author List: Hightower, Ross; Sayeed, Lutfus;
Information Systems Research, 1996, Volume 7, Issue 4, Page 451-465.
One advantage of groups is that they have access to a larger pool of expertise and knowledge than individual group members. However, groups are sometimes ineffective at exchanging information. This tendency has been called biased discussion. The present study examines the effects of communication mode (face-to-face vs. computer mediated), and Prediscussion information distribution characteristics on biased discussion. Biased discussion was found to occur to a greater degree when communication mode was computer-mediated, and the group members were not in conflict prior to the discussion.
Keywords: computer Mediated Communication Systems (CMCS); Group Support Systems (GSS); Information Sharing
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#233 0.339 group gss support groups systems brainstorming research process electronic members results paper effects individual ebs using used anonymity ideas discussion
#203 0.176 communication media computer-mediated e-mail richness electronic cmc mail medium message performance convergence used communications messages face-to-face findings participants results work
#206 0.112 multimedia voice presentation impression text biased bias image cue formats equivocality understanding present effective objects condition provide presentations images desire
#170 0.090 information processing needs based lead make exchange situation examined ownership analytical improved situations changes informational examine developed receive perceptions facilitates
#4 0.072 characteristics experience systems study prior effective complexity deal reveals influenced companies type analyze having basis conducted determine complex comparative drive