Implementing Electronic Meeting Systems at IBM: Lessons Learned and Success Factors.

Author List: Grohowski, Ron; McGoff, Chris; Vogel, Doug; Martz, Ben; Nunamaker, Jr., Jay F.;
MIS Quarterly, 1990, Volume 14, Issue 4, Page 369-383.
The article discusses the implementation of the electronic meeting systems (EMS) at the International Business Machines Corp. (IBM) in an alliance with Tucson-based University of Arizona. EMS' apply information technology to support the meeting process and help accomplish goals. The project at the University of Arizona has grown from initial support lore single site to 33 IBM sites and over 15,000 people have used the expanding EMS tool kit. The author states that EMS has improved group performance by an average of 55 percent. The site that was picked for the EMS Phase 1 installation and evaluation was a multi-line manufacturing plant with about 5,000 employees located in the rural setting of Owego, New York. Article topics also include Phase 2 EMS operationalization and the success factors of EMS.
Keywords: Electronic meeting systems; group decision support; implementation; meeting productivity
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List of Topics

#257 0.296 group support groups meeting gdss decision systems meetings technology study electronic ems task process communication computer-supported outcomes quality consensus face-to-face
#119 0.212 implementation systems article describes management successful approach lessons design learned technical staff used effort developed organization experiences large managing discusses
#250 0.102 enterprise improvement organizations process applications metaphors packaged technology organization help knows extends improved overcoming package learning better evolution build lead
#65 0.091 article information author discusses comments technology paper presents states explains editor's authors issue focuses topics include suggests systems role editorial
#286 0.063 success model failure information impact variables failures delone suggested dimensions mclean reasons variable finally categories years recommendations benefits studies identify
#137 0.054 phase study analysis business early large types phases support provided development practice effectively genres associated different sensemaking including form technologies
#67 0.052 production manufacturing marketing information performance systems level impact plant model monitor does strategies 500 unit present fortune integrated sales plants