Developing an Expert Systems Strategy.

Author List: Braden, Barbara; Kanter, Jerome; Kopcso, David;
MIS Quarterly, 1989, Volume 13, Issue 4, Page 459-467.
Bull HN Worldwide Information Systems planned and implemented an expert system that is being used for trouble-shooting the maintenance of its page printing system, a complex product akin to a printing press. Important aspects of the design and development of this expert system include stressing people skills, needing an expert willing to have his expertise cloned, and having a knowledge engineer able to translate the expert's experience into decision rules. This case study covers how the project was selected, how the benefits were determined, and how the implementation strategy has evolved, including future plans for enhancement and extension. Experience with this expert system serves as a base point of how a company can develop its own expert systems strategy, which includes searching for feasible applications, determining the resources required, and establishing the right organizational environment. Expert systems, although focused on a well-defined problem domain, can provide a company with competitive advantage.
Keywords: case study; Expert systems; knowledge engineering; rule-based systems; systems implementation
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List of Topics

#129 0.293 expert systems knowledge knowledge-based human intelligent experts paper problem acquisition base used expertise intelligence domain inductive rules machine artificial task
#159 0.116 systems information objectives organization organizational development variety needs need efforts technical organizations developing suggest given effective designing lack help recent
#36 0.101 competitive advantage strategic systems information sustainable sustainability dynamic opportunities capabilities environments environmental turbulence turbulent dynamics key quest create sustained ability
#86 0.065 methods information systems approach using method requirements used use developed effective develop determining research determine assessment useful series critical existing
#223 0.060 insurance companies growth portfolios intensity company life portfolio industry newly vulnerable terms composition operating implemented factors asset focus disaggregation choices
#4 0.058 characteristics experience systems study prior effective complexity deal reveals influenced companies type analyze having basis conducted determine complex comparative drive
#261 0.058 software development maintenance case productivity application tools systems function tool engineering projects effort code developed applications analysis estimation methodology methods
#287 0.056 design systems support development information proposed approach tools using engineering current described developing prototype flexible built architecture environment integrated designing