Rethinking the Concept of User Involvement.

Author List: Barki, Henri; Hartwick, Jon;
MIS Quarterly, 1989, Volume 13, Issue 1, Page 53-63.
Within the field of information systems (IS), user involvement generally refers to participation in the systems development process by potential users or their representatives and is measured as a set of behaviors or activities that such individuals perform. This article argues for a separation of the constructs of user participation (a set of behaviors or activities performed by users in the system development process) and user involvement (a subjective psychological state reflecting the importance and personal relevance of a system to the user). Such a distinction is not only more consistent with conceptualizations of involvement found in other disciplines, but it also leads to a number of new and interesting hypotheses. These hypotheses promise a richer theoretical network that describes the role and importance of participation and involvement in the implementation process.
Keywords: implementation; User involvement; user participation
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List of Topics

#253 0.354 user involvement development users satisfaction systems relationship specific results successful process attitude participative implementation effective application authors suggested user's contingency
#269 0.117 participation activities different roles projects examined outcomes level benefits conditions key importance isd suggest situations contextual furthermore benefit levels focus
#21 0.099 research information systems science field discipline researchers principles practice core methods area reference relevance conclude set focus propose perspective inquiry
#175 0.099 taxonomy systems different concept isd alternative generalization mechanistic distinction types generalizability theoretical speech richer induction original form inductive empirical organic
#75 0.098 behavior behaviors behavioral study individuals affect model outcomes psychological individual responses negative influence explain hypotheses expected theories consequences impact theory
#80 0.080 organizations new information technology develop environment challenges core competencies management environmental technologies development emerging opportunities levels based change business technical